Terms And Conditions

The following are the booking conditions for Retreat Travel:

1. Your booking is made with Retreat Travel, The Old Free Church, Eden Road, Gordon, Berwickshire, TD3 6JT

2. When you buy an ATOL protected air holiday package from us you are protected under our Air Travel Organiser's Licence number 9990. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

For land only holidays not involving any air travel, in accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992", all UK passengers booking with Retreat Travel are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Retreat Travel.

3. To book a meditation holiday send the completed booking form together with a non-refundable deposit of £700. The balance is due six weeks prior to departure. No reminder will be sent, so if the balance is not paid by the due date we will regard the booking as cancelled.

Cancellation charges:

• more than 6 weeks before departure - deposit only
• 4-6 weeks before departure - 60%
• 2-4 weeks before departure - 80%
• less than 2 weeks before departure - 100%

4. We reserve the right to increase the price of a holiday 30 days before departure by 10%, due to fuel costs, taxes or exchange rate changes.

5. Holidays may be cancelled due to local circumstances, if we have to cancel your trip prior to departure, a full refund will be given.

6. Our tours may involve travel in remote, mountainous regions, at high altitudes, where amenities and medical facilities are few and far between. Every effort is made to ensure your safety and well being, but bookings are accepted on the understanding that you appreciate the risks and hazards associated with this sort of travel. Retreat Travel will not accept responsibility for accidents, injury, lack of fitness, carelessness, illness, negligence or lack of punctuality attributable to the customer. If you have any disability or illness, you must inform us at the time of booking the holiday so advice can be given on the suitability of the trip.

7. All customers must be fully insured for the duration of the tour. Customers are responsible for arranging their own insurance, which must cover medical expenses, injury, death, rescue, helicopter rescue (if appropriate), repatriation, cancellation and curtailment. Customers must provide Retreat Travel with evidence of their insurance. We recommend you take out insurance at the time of booking and double check the small print to ensure it covers all activities you are involved in. Retreat Travel can provide travel insurance through Travel and General Insurance, see the website for details.

8. With regard to international flights: Retreat Travel can book flights for customers as we are an ATOL bonded agency. We cannot however take responsibility for changes or alterations to any flights whether booked direct or through Retreat Travel.

9. Personal items and baggage remain at all times the responsibility of the customer. In addition responsibility must be accepted for any equipment loaned to you, and you must agree to pay for any loss or damage caused to this equipment while in your care.

10. At this moment, British citizens require a visa to visit Nepal. Customers of any other nationality should inform us at the time of booking so we can advise on the current situation. British citizens travelling on our tours require a full British passport, valid for at least six months beyond the return date. You are responsible for arranging your passport, and any necessary visas and vaccination certificates. Please check with the relevant embassy for the latest requirements with regard to visas and vaccinations.

11. Retreat Travel cannot be held responsible for; the consequences of any delays, expenses incurred or alterations caused by illness, weather, war, terrorism, political events, civil strife, strikes, natural disaster, technical difficulties or any event beyond our control.

12. The tour itinerary may have to be changed due to altered circumstances and conditions. We will make alternative arrangements as required but no refunds will be given for services, which are not utilised as a result.

13. Due to the adventurous nature of the tours, all customers must at all times agree to comply with the decisions taken by the guide.

14. If you should have a complaint about the tour, it must be made by letter and received byRetreat Travel within 14 days of the end of the tour.

15. In the unlikely event of any sort of dispute arising, the Law of Scotland shall apply. If the dispute cannot be resolved directly between us within 6 weeks of written intimation of the dispute, both Retreat Travel and our customer shall attempt to settle the dispute by Mediation. A Mediator will be selected with the assistance of the Law Society of Scotland. If the mediation is unsuccessful, the Sheriff Court at Edinburgh shall have jurisdiction.